Shopping Guide

Payments	We accept Paypal and all major credit cards. (PayPal without a PayPal account available): Commission free Please wait until order confirmation before proceeding with payment.
Additional Expenses	Shipping costs may apply for some items.
Selling Price	Please review our product pages for current prices.
General Sales Tax	All of our displayed prices are inclusive of GST.
Delivery time	We will generally ship within 2 – 8 business days after ordering (once order details and payment are confirmed).
Delivery Method	JP Post EMS While the online JP Post EMS tracking estimates are usually quite accurate, please understand that deliveries can occasionally be delayed due to unforeseen traffic conditions and other delivery circumstances.
Packing and Shipping Costs	JP Post EMS We have custom designed, double layer poster boxes designed to minimise the possibility of your order being damaged in transit. Shipping is free on the majority of purchases.
Handling of Defective Products	After corresponding with you on the matter, we will be happy to promptly replace any defective items such as those caused by manufacturing issues or items damaged in transit. In the event that your order is damaged in transit, where possible please inform the delivery staff that you are aware that they have delivered you damaged goods. Please then inspect the item and contact us as soon as possible, we will promptly respond with a replacement.
Regarding Returns	Please understand that due to the customised nature of our products, we are generally unable to accept any returns or exchanges based on a customer’s change of heart. Although we inspect all items at the time of product shipment, if you find that you have received an order that contains defective items or delivery errors, please contact us within three days of receiving your order. We will be happy to issue a refund or remanufacture. Regarding shipping and handling fees for returned goods · In cases of transit damage and manufacturing error, we are happy to bear responsibility for return postage. · In some cases, the customer may be requested to provide postage. In the event of your order being damaged in transit, where possible please inform the delivery staff that you are aware that they have delivered you damaged goods. Please then inspect the item and contact us as soon as possible, we will promptly respond with a replacement.